Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

At Eluves, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist you with an eligible return or refund.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

* Be unused and in its original condition.
* Be in the original packaging, when applicable.
* Include proof of purchase or your order number.

Certain products may not be eligible for return, including personalized items, digital products, gift cards, clearance/final-sale items, and products that cannot be resold for health or hygiene reasons.

How to Request a Return

Please contact us at info@eluves.com with your order number and a brief explanation of the reason for your return.

If your return is approved, we will provide instructions on where and how to send the item.

Please do not send items back without receiving return instructions first.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement, store credit, or refund.

Return Shipping

Unless the return is due to an error on our part, the customer is responsible for return shipping costs.

If we sent you the wrong item or your product arrived damaged or defective, we will provide appropriate instructions for the return or replacement.

Exchanges

We offer exchanges for eligible items, subject to availability. If the requested item is unavailable, you may be eligible for a refund or store credit.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has shipped, our standard return policy applies.

If you have any questions regarding returns or refunds, please contact us:

Email: info@eluvos.com
Store: Eluvos

We appreciate your business and are committed to providing you with a positive shopping experience.